Terms of Service

Floor 04 Pty Ltd trading under the registered business name Aperture Creative Solutions
Effective date: 1 July 2026

These Terms of Service (Terms) govern access to and use of the Aperture Creative Solutions client dashboard available at app.floor04.com and any related services, tools, dashboards, reports, support features, or account management functions made available through that dashboard (Service).

By creating an account, accepting an invitation, logging in, or using the Service, you agree to these Terms. If you use the Service on behalf of a business, school, organisation, agency, or other entity, you represent that you are authorised to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Who these Terms apply to

These Terms apply to:

  • the business, organisation, or other entity that purchases, subscribes to, or is otherwise granted access to the Service (Customer); and
  • each individual user authorised by the Customer and by Aperture to access the Service (User, you, or your).

The Customer is responsible for ensuring that all Users comply with these Terms.

2. Definitions

In these Terms:

Customer Data means information submitted to, collected by, generated through, or stored in the Service relating to the Customer, its Users, its accounts, its settings, its usage of Aperture services, and any related analytics, reporting, support, or administrative information.

Dashboard means the Aperture Creative Solutions client dashboard available at app.aperture-cs.com.

Aperture Creative Solutions, Aperture-CS, Aperture, we, us, or our means Floor 04 Pty Ltd trading under the registered business name Aperture Creative Solutions.

Personal Information has the meaning given to it under applicable privacy laws, including the Privacy Act 1988 (Cth), where applicable.

Privacy Policy means our privacy policy, as updated from time to time.

Service means the Dashboard and any related account management, analytics, reporting, support, subscription, payment, administrative, or access management features made available by Aperture through the Dashboard.

Third Party Services means third party services, platforms, systems, infrastructure, software, or integrations that may be used in connection with the Service, including Google, Microsoft, Stripe, AWS, Cloudflare, analytics providers, hosting providers, and other technology vendors.

3. About the Service

The Service provides Customers with a central dashboard for managing access to Aperture services, viewing usage information, accessing administrative functions, managing subscription or account settings, and contacting support.

The features available through the Service may vary depending on the Customer’s subscription, agreement, configuration, or access level. We may add, remove, suspend, or modify features from time to time, provided that we will not materially reduce the core functionality of a paid Service during a subscription term without reasonable notice, unless the change is required for security, legal, operational, or technical reasons.

The Service is provided for business and organisational use. It is not intended for personal, household, or consumer use.

4. Eligibility and authority

To access or use the Service:

  • you must be at least 18 years old;
  • you must be authorised by the Customer to access the Service;
  • your access must also be permitted by Aperture’s account and authorisation controls; and
  • you must use the Service only for the Customer’s internal business or organisational purposes, unless we agree otherwise in writing.

If you accept these Terms or use the Service on behalf of a Customer, you represent and warrant that you have authority to do so.

5. Accounts and access

Users access the Service using OAuth authentication through Google or Microsoft. You must use your own Google or Microsoft account and must not share your login credentials, access tokens, or account access with anyone else.

The Customer is responsible for managing its Users and ensuring that access remains appropriate. This includes promptly removing access for Users who no longer require it, including employees, contractors, consultants, or other personnel who leave the Customer’s organisation.

You must:

  • keep your account access secure;
  • ensure your account details are accurate and kept up to date;
  • notify us promptly if you become aware of unauthorised access, suspected compromise, or misuse of the Service; and
  • comply with all authentication, security, and access requirements we reasonably specify.

We may suspend or restrict access if we reasonably believe that an account has been compromised, misused, or presents a security risk.

6. Customer responsibilities

The Customer is responsible for:

  • ensuring that all Users are authorised and comply with these Terms;
  • managing internal permissions, roles, invitations, and access controls;
  • ensuring it has all rights, consents, notices, and permissions required to provide Customer Data to Aperture;
  • ensuring that any Third Party Services connected to or used with the Service are properly authorised and configured;
  • complying with all applicable laws and regulations in connection with its use of the Service;
  • maintaining its own records, backups, policies, and business processes outside the Service; and
  • ensuring that Customer Data does not infringe the rights of any third party or breach any applicable law.

The Customer remains responsible for its own relationships with its clients, customers, staff, students, end users, suppliers, and other third parties.

7. Acceptable use

You must not, and must not allow anyone else to:

  • use the Service for any unlawful, harmful, fraudulent, misleading, or abusive purpose;
  • access or use the Service other than as authorised by Aperture and the Customer;
  • attempt to gain unauthorised access to the Service, any account, system, network, data, or infrastructure;
  • interfere with, disrupt, overload, probe, scan, or test the vulnerability of the Service or related systems without our prior written consent;
  • introduce malware, viruses, worms, trojans, harmful code, or other malicious materials;
  • use automated scripts, bots, scraping, crawling, or similar tools in a way that imposes an unreasonable load on the Service or is not expressly authorised;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, models, algorithms, or underlying ideas of the Service, except to the extent permitted by law;
  • remove, obscure, or alter proprietary notices or branding in the Service;
  • use the Service to transmit or store content that is unlawful, infringing, defamatory, harassing, discriminatory, obscene, or otherwise harmful;
  • use the Service in a way that could damage Aperture’s reputation, systems, security, or ability to provide services to others; or
  • resell, sublicense, lease, rent, or make the Service available to third parties unless we agree in writing.

8. Subscriptions, fees, and payment

Access to the Service may require a paid subscription or other paid arrangement. Fees, billing cycles, inclusions, usage limits, subscription terms, renewal terms, and any applicable taxes will be described at the time of purchase, in the Dashboard, or in a separate written agreement with the Customer.

Payments are processed through Stripe or another payment provider we may nominate. Aperture does not store payment card details.

Unless otherwise stated in a written agreement:

  • subscription fees are payable in advance;
  • the Customer is responsible for all applicable GST, VAT, duties, levies, or other taxes, except taxes based on our income;
  • overdue amounts may result in suspension or restriction of access after reasonable notice;
  • fees are non-refundable except as required by law or expressly agreed in writing; and
  • if a subscription renews automatically, the Customer is responsible for cancelling before renewal if it does not wish to continue.

If a separate order form, statement of work, proposal, invoice, subscription plan, or written agreement applies, that document supplements these Terms. If there is a conflict, the separate written agreement will prevail to the extent of the conflict.

9. Trials, demos, and evaluation access

We may provide access to trials, demos, previews, beta features, or evaluation versions of the Service. These may be subject to additional limitations, may be changed or withdrawn at any time, and may not include all features of a paid Service.

Unless we agree otherwise in writing, trial, demo, preview, beta, or evaluation access is provided for assessment purposes only and must not be relied on for production use.

10. Exports, reports, and downloaded information

The Service may allow Users to export or download reports, analytics, account information, support records, or other Customer Data.

Once information is exported or downloaded from the Service, the Customer is responsible for how that information is stored, used, shared, secured, retained, and deleted.

You must ensure that any exported information is handled in accordance with applicable laws, internal policies, confidentiality obligations, and privacy requirements.

11. Support communications

The Service may allow Users to contact Aperture to request support or assistance. Support requests submitted through the Service are not a live chat service unless we expressly state otherwise.

We will use reasonable efforts to respond to support requests in accordance with our support processes and any service level commitments agreed in writing.

Support communications may be retained to help us respond to requests, maintain records, improve the Service, and comply with legal or operational requirements.

12. Customer Data

The Customer retains ownership of Customer Data. Nothing in these Terms transfers ownership of Customer Data to Aperture.

The Customer grants Aperture a limited, non-exclusive, worldwide licence to host, store, process, transmit, display, copy, analyse, and otherwise use Customer Data as reasonably necessary to:

  • provide, maintain, secure, and support the Service;
  • operate account, billing, subscription, access, analytics, and administrative features;
  • communicate with the Customer and Users;
  • comply with legal obligations;
  • prevent fraud, abuse, security incidents, and unauthorised access; and
  • improve and develop Aperture services, provided that where practicable we use aggregated, de-identified, or non-identifying information for analytics and service improvement.

The Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data.

13. Privacy and data protection

Our collection, use, storage, and disclosure of Personal Information is described in our Privacy Policy, which forms part of these Terms.

The Service may involve the collection and processing of Personal Information relating to Users, Customer personnel, and, where applicable, the Customer’s own end users. The Customer is responsible for ensuring that it has all required notices, consents, permissions, and lawful bases for providing Personal Information to Aperture and using the Service.

Where analytics or usage information relates to the Customer’s own end users, the Customer is responsible for ensuring that its own privacy notices and data handling practices properly explain that collection and use.

Where privacy laws require a data processing agreement, data processing addendum, standard contractual clauses, or other data protection terms, the Customer may contact us at contact@aperture-cs.com.

14. Data location and international access

Aperture stores Service data in Australia unless otherwise agreed in writing or described in our Privacy Policy.

Where Customer Data is accessed from outside Australia, including from the European Union or European Economic Area, that access may involve cross-border access to data stored in Australia.

The Customer is responsible for assessing whether its use of the Service requires additional transfer mechanisms, contractual terms, notices, consents, or safeguards under applicable privacy or data protection laws.

We may use Third Party Services located in Australia or overseas to provide, secure, host, support, analyse, or deliver the Service, as further described in our Privacy Policy or any applicable data processing terms.

15. Cookies and similar technologies

The Service uses cookies and similar technologies that are necessary for authentication, account security, fraud prevention, session management, and core functionality.

If you disable or block necessary cookies or similar technologies, you may not be able to access or use the Service properly.

More information is available in our Privacy Policy.

16. Security

We use reasonable technical and organisational measures designed to protect the Service and Customer Data against unauthorised access, misuse, loss, and interference.

However, no system is completely secure. The Customer is responsible for maintaining appropriate security controls within its own organisation, including secure devices, secure networks, access management, staff training, and prompt removal of access when Users no longer require it.

You must notify us promptly at contact@aperture-cs.com if you become aware of any actual or suspected security incident, unauthorised access, compromised account, or misuse involving the Service.

17. Third Party Services

The Service may rely on, connect with, or integrate with Third Party Services, including Google and Microsoft for OAuth login, Stripe for payments, and providers such as AWS and Cloudflare for hosting, infrastructure, delivery, security, and related services.

Your use of Third Party Services is subject to their separate terms, policies, settings, and availability. Aperture does not control Third Party Services and is not responsible for their acts, omissions, outages, changes, availability, security, or performance.

The Customer is responsible for maintaining any required Third Party Service accounts, permissions, integrations, configurations, and authorisations.

18. Intellectual property

Aperture and its licensors own all rights, title, and interest in and to the Service, including software, source code, object code, interfaces, designs, layouts, workflows, dashboards, graphics, documentation, trade marks, trade names, know-how, and other intellectual property.

Subject to these Terms, we grant the Customer and its authorised Users a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the applicable subscription term for the Customer’s internal business or organisational purposes.

Except as expressly permitted by these Terms or by law, you must not copy, modify, reproduce, distribute, sell, lease, sublicense, publish, adapt, create derivative works from, or commercially exploit any part of the Service.

No rights are granted except as expressly set out in these Terms.

19. Customer materials, branding, and permissions

If the Customer provides logos, trade marks, content, files, business information, media, designs, names, or other materials to Aperture in connection with the Service, the Customer represents that it has all rights and permissions required to provide those materials and allow Aperture to use them for the purpose of providing the Service.

Unless otherwise agreed in writing, the Customer grants Aperture a limited licence to use those materials only as reasonably necessary to provide, support, maintain, and improve the Service.

We will not publicly use the Customer’s name, logo, or branding in marketing materials without the Customer’s consent, unless permitted in a separate written agreement.

20. Feedback

If you provide ideas, suggestions, requests, improvements, or other feedback about the Service, you grant Aperture a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback without restriction or obligation to you, to the extent permitted by law.

This does not affect ownership of Customer Data.

21. Confidentiality

Each party may receive confidential information from the other party in connection with the Service. Confidential information includes non-public business, technical, financial, operational, product, pricing, customer, security, or strategic information that a reasonable person would understand to be confidential.

Each party must use the other party’s confidential information only for the purpose of performing or receiving the Service and must take reasonable steps to protect it from unauthorised use or disclosure.

This section does not apply to information that:

  • is or becomes public through no fault of the receiving party;
  • was already known to the receiving party without confidentiality restrictions;
  • is independently developed without use of the confidential information; or
  • must be disclosed by law, regulation, court order, or government authority.

22. Service changes, maintenance, and availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, error-free, or continuous access.

The Service may be unavailable, suspended, delayed, or degraded due to maintenance, updates, infrastructure changes, security events, outages, Third Party Services, internet connectivity, or events outside our reasonable control.

We may change, update, suspend, or discontinue any part of the Service from time to time. Where practicable, we will provide reasonable notice of changes that materially affect paid Customers, unless urgent changes are required for security, legal, operational, or technical reasons.

23. Suspension

We may suspend or restrict access to the Service immediately, in whole or in part, if we reasonably believe that:

  • the Customer or a User has breached these Terms;
  • there is a security risk, suspected unauthorised access, or compromised account;
  • continued access may harm the Service, Aperture, other customers, or third parties;
  • the Service is being used unlawfully or in a way that may expose Aperture to liability;
  • payment is overdue and has not been resolved after reasonable notice; or
  • suspension is required by law, a court, regulator, or Third Party Service provider.

Where reasonable in the circumstances, we will notify the Customer and provide an opportunity to resolve the issue.

24. Termination and account closure

The Customer may request account closure by contacting support through the Dashboard or by emailing contact@aperture-cs.com.

We may terminate the Customer’s access to the Service if:

  • the Customer materially breaches these Terms and does not remedy the breach within a reasonable period after notice;
  • the Customer ceases paying applicable fees;
  • we are required to do so by law;
  • we discontinue the Service; or
  • continued provision of the Service would create a legal, security, operational, or reputational risk.

After termination or expiry:

  • access to the Service will end;
  • the Customer must stop using the Service;
  • outstanding fees remain payable;
  • we may retain Customer Data as described in our Privacy Policy or as required for legal, accounting, security, compliance, backup, or legitimate business purposes; and
  • the Customer may request deletion or export of Customer Data, subject to legal, technical, security, backup, and operational limitations.

Sections that by their nature should continue after termination will continue, including sections relating to payment obligations, intellectual property, confidentiality, privacy, disclaimers, liability, indemnity, and governing law.

25. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

We do not guarantee that:

  • the Service will be uninterrupted, error-free, secure, or available at all times;
  • the Service will meet every Customer requirement or expectation;
  • reports, analytics, or usage information will be complete, accurate, or suitable for every purpose;
  • the Service will be compatible with every system, device, browser, network, or Third Party Service; or
  • defects will be corrected within a particular timeframe.

To the maximum extent permitted by law, we exclude all warranties, representations, guarantees, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot be excluded, restricted, or modified under applicable law, including the Australian Consumer Law.

26. Limitation of liability

To the maximum extent permitted by law, Aperture will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for any loss of profits, revenue, savings, goodwill, reputation, data, business opportunity, or business interruption, arising out of or related to the Service or these Terms.

To the maximum extent permitted by law, Aperture’s total aggregate liability for all claims arising out of or related to the Service or these Terms is limited to the fees paid by the Customer to Aperture for the Service in the 12 months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply to liability that cannot be excluded or limited under applicable law.

27. Indemnity

The Customer indemnifies Aperture and its officers, employees, contractors, and agents against claims, damages, liabilities, losses, costs, and expenses, including reasonable legal costs, arising out of or relating to:

  • Customer Data or Customer materials;
  • any allegation that Customer Data or Customer materials infringe, misuse, or violate the rights of a third party;
  • the Customer’s or any User’s breach of these Terms;
  • the Customer’s or any User’s use of the Service in breach of applicable law;
  • the Customer’s relationship with its own clients, customers, staff, students, end users, suppliers, or other third parties; or
  • the Customer’s failure to provide required notices, consents, permissions, or lawful bases for data collection, processing, disclosure, or use.

This indemnity is reduced to the extent that the relevant claim, damage, liability, loss, cost, or expense was caused by Aperture’s fraud, wilful misconduct, or breach of these Terms.

28. Force majeure

Neither party will be liable for delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including natural disasters, fire, flood, storm, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, power failures, internet failures, cyber incidents, government action, supply chain disruption, or Third Party Service outages.

This section does not excuse payment obligations.

29. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify the Customer, such as by posting an update in the Service, emailing the Customer, or otherwise providing notice through reasonable means.

The updated Terms will take effect from the date specified in the notice or, if no date is specified, when they are posted. Continued use of the Service after the updated Terms take effect means the Customer and Users accept the updated Terms.

If the Customer does not agree to the updated Terms, the Customer must stop using the Service and may contact us to discuss closure of its account.

30. Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the exclusive jurisdiction of the courts of Queensland, Australia and any courts entitled to hear appeals from those courts.

31. General

The Customer must not assign, transfer, or novate its rights or obligations under these Terms without our prior written consent. We may assign, transfer, or novate our rights or obligations as part of a merger, acquisition, restructure, sale of assets, change of control, or transfer of business.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be severed to the extent necessary and the remaining provisions will continue in effect.

A failure or delay in enforcing a right under these Terms does not waive that right.

These Terms, together with the Privacy Policy and any applicable order form, statement of work, subscription plan, invoice, or written agreement, form the entire agreement between the parties regarding the Service.

32. Contact

If you have questions about these Terms, contact us at:

Floor 04 Pty Ltd trading under the registered business name Aperture Creative Solutions
Email: contact@aperture-cs.com